FAQ’s

Order Status  Guarantees 
• Has my order shipped?  • Low Price Guarantee 
• How do I change quantities or cancel an item in my order?  • Privacy Policy 
• How do I track my order?  • Security 
• My order never arrived.  Pricing and Billing 
• An item is missing from my shipment.  • Do I have to pay sales tax? 
• My product is missing parts.  • I have a question on my charges. 
• When will my backorder arrive?  • I need a copy of my receipt/invoice. 
My Account  • When will my credit appear on my account? 
• How do I create an account?  • When will my credit card be charged? 
• How do I edit my account information?  Buyer’s Guide 
• How much is my shipping?  • How do I buy/redeem a gift certificate? 
• I forgot my password.  • How do I find my product? 
• How do I return my product?  • How do I navigate the site? 
• I received the wrong product.  • How do I use a coupon? 
• What is your return policy?  Additional Support 
• When will my order ship?  • How do I contact you? 
International Shipping   
• Do you ship to my country? 
• What are my payment choices? 
• When will my order ship and what are my shipping charges? 
• What is the return policy?